Preparing for Your First Visit
In preparation for your first visit with our office, be sure to bring a copy of your current insurance card, and a list of current medications. If your insurance requires a referral, check with your referring physician to make sure that they have sent or will send all of the appropriate information to our office.
What to Expect at Your First Visit
Please arrive to our office 15 minutes prior to your scheduled appointment time, so that you will have time to fill out all necessary office and insurance paperwork. After examining the records and information that have been supplied to us, we will conduct a thorough skin examination, followed by a diagnosis and detailed treatment plan. We encourage you to ask questions, and we will be glad to address any concerns you may have.
We believe that quality care begins with open communication. We promise to speak candidly with you about our diagnosis and recommendations, any alternative treatments, and any symptoms present that may require further treatment. Working together, we can achieve a true partnership, with one common goal – keeping your skin beautiful and healthy for years to come!
Office No-Show and Cancellation Policy
We understand that there are times when you must miss an appointment due to emergencies or other obligations. However, when you do not call to cancel an appointment, you are likely preventing another patient from receiving much needed treatment. Conversely, the situation may arise where another patient fails to cancel and we are unable to schedule you for a visit, due to a seemingly “full” appointment book. Due to this critical fact, if an appointment is not cancelled at least 24 hours in advance you will be charged a thirty dollar ($30) fee; this will not be covered by your insurance company.
We understand that delays can happen. However, we must attempt to keep the other patients and doctors on time. If a patient arrives 15 minutes past the scheduled appointment time, we reserve the right to reschedule the appointment at our discretion.
We will require that patients with self-pay balances do pay their account balances to zero (0) prior to receiving further services by our practice. Patients who have questions about their bills or who would like to discuss a payment plan option may call and ask to speak to an Office Manager with whom they can review their account and concerns. Patients with balances over $100 must make payment arrangements prior to future appointments being made.